FIRST STEP: CANCEL YOUR CARD
Please contact us immediately. Because of the serious nature of the situation and the importance of protecting your personal financial information, it’s best to call us directly rather than send an email.

Monday-Friday 8 a.m. to 5:30 p.m. (PST) 1-800-772-5479 option 8
After hours 1-800-236-2442

SECOND STEP: REPLACE YOUR CARD
Once your card has been reported lost, stolen or compromised we can order you a replacement card. The replacement card will have a different number which allows us to protect your account. To get this process started simply contact us during business hours (Monday-Friday 8 a.m. to 5:30 p.m. PST) at 1-800-772-5479 (option 8) or visit any of our AmericanWest Bank financial centers.

FINAL STEP: REMAIN ALERT
Now your account is protected from unauthorized use and you have added peace of mind because your card is covered by Visa’s Zero Liability, which guarantees you won’t be held responsible for fraudulent signature charges made with your card or account information (learn more).

If it’s possible your card could have been used without your permission prior to reporting it to us, it’s important to monitor your account activity. Based on your situation, you may want to learn more about identity theft prevention by visiting our Security Center. We also recommend these trustworthy sources: your State Attorney General’s Office, the Better Business Bureau, and www.idtheft.org.